Applicant FAQ

Answers to Frequently Asked Questions by many of our applicants

  • Q: How can I be notified of new property listings?

    A: Click subscribe to listings on our Available Properties page.
  • Q: Where can I find the most current information about your available rentals?

    A: Each of our available rental properties are listed on several of rental home websites but the most updated information can be found on our website.

    Available Properties
  • Q: How do I know if a property is available?

    A: If the property is listed on our website, it is an active available listing.
  • Q: Why are properties still advertised if you have a pending application?

    A: Application status can change at any time and for various reasons. In order to provide the best service to our property owners and future residents we do not remove a property from our listings until a lease is signed and the deposit has been received for the property.
  • Q: Are pets allowed?

    A: For most of our properties pets are negotiable with additional fees and/or deposits, and renters insurance may be required. No pets less than 1 year of age will be allowed.
  • Q: What are the qualifications?

    A: Please view the details of Minimum Qualifications.
  • Q: How do you verify my income if I am self-employed?

    A: If you are self-employed you will need to provide the last 6 months of bank statements and the previous two years tax returns and Schedule C.
  • Q: What would disqualify my application from being approved?

    A: Six reasons for automatic denial are having an eviction in the past 5 years, negative tenant history in the last 2 years, false information, violent and/or fraud related criminal history, not meeting the credit requirement, or not meeting the income requirement.
  • Q: What if I have bad credit?

    A: If you do not meet our minimum qualifications, you will not be approved. Minimum qualifications are expectations we abide by
  • Q: What do you need to process the application?

    A: We will begin processing an application that has been fully completed and all supporting documentation attached. Incomplete applications will not be started until all supporting documentation has been received. The items needed are from each person over the age of 18 years old:

    • All sections of Application signed and completed
    • Copy of Photo ID/Driver’s License
    • Proof of income (pay stubs, or bank statements and 1099 if self-employed)
    • Pay the application fee
  • Q: How do I apply for a property?

    A: We only accept applications online via this website. Click Apply Now to apply for an available property.
  • Q: Where can I find the Tenant Handbook?

    A: See our Tenant Handbook here.
  • Q: How long is the application process?

    A: There isn’t a set time frame on the completion of an application, as it is dependent on how quickly the verification of tenancy and employment are received, but typically within 5 business days . If we have a problem receiving one of your tenancy or employer verifications, you will be notified. We do not process one application at a time, therefore it’s beneficial to the applicant to let their current landlord and employer know they will be contacted for verification. Delays in verification can result in someone else getting approved first.
  • Q: How can I help to make it easier to process my application?

    A: Provide daytime phone numbers for your current and previous landlords and make sure to notify your current landlord that you are planning on moving since, without a notice, many landlords and management companies will not release your information to us. Be sure to provide us with a contact phone number that you answer or check messages frequently, a delay in response to our messages may place your application inactive. We do not process one application at a time, and it’s not uncommon for an applicant who applied 2nd or 3rd to be approved first.
  • Q: What is the best way to communicate with you during the application process?

    A: Once an application has been received, we will contact you if additional information is needed in order to continue to process the application. Please keep in mind you will be contacted if your application has been approved or denied. If you have not been contacted within 3 business days, please email:
  • Q: Can I get my application “Pre-Approved”?

    A: Currently we are not doing “Pre-Approvals”. We want residents to love the home they apply for and not just accepting a home that fits.

  • Q: If my application is approved what do I do next?

    A: You will need to sign the lease electronically and pay any/all applicable deposits/rent/fees in certified funds to secure the property within 48 hours or 2 business days from the time you are notified that the application is approved. If the Lease and Deposit are not completed within this time frame other applicants will be considered for the property.
  • Q: Can the deposit be broken down into payments?

    A: No, the Deposit for the property will need to be paid in full with Certified Funds.
  • Q: What utilities am I responsible for?

    A: Although it varies by property, all properties require residents to pay for electricity and gas, and most properties require either full payment or partial payment toward water, sewer and garbage. You may view the specifics for each property’s utility requirement by visiting our Available Properties page and viewing the property you are interested in. You will need to transfer the electricity, water and gas service into your name by the first day of the lease period.
  • Q: What do I need to bring to my lease signing and how long will it take?

    A: We will email the lease to all parties for secure electronic signatures. After rent, the security deposit, and any applicable fees have been received via certified funds into our account we will sign the lease (we are always the last party to sign the lease). All person(s) 18 and older listed on the lease will need to sign the lease. Keys and/or access devices will not be furnished until all parties sign the lease, including all documents referred to in the lease, certified funds for rent, security deposit and all fees are received, and we have proof all utilities have been put into the resident’s name(s).
  • Q: Do you own the property?

    A: We manage the property for the owner of the property. We are an authorized agent of the owner, and we enter into leases on the owner’s behalf. Each lease explains this in detail.
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